Refund Policy

1. Physical products — 30-day returns

You may return most physical products within 30 days of delivery for a full refund, provided the item is in its original condition with packaging, accessories and — for luxury items such as watches — intact seals, protective stickers and papers.

Return shipping is free when the item arrived defective, damaged or not as described; otherwise a standard return-shipping fee may be deducted. Refunds are issued after the returned item has been received and inspected.

2. Digital products — defective-delivery refunds

If your digital files are defective, incomplete, corrupted or cannot be delivered to you at all, contact support with your order number. We will first attempt to repair the delivery — regenerating links, replacing files or assisting with the download.

If we cannot provide working files within a reasonable time, we will refund the affected order in full. Because digital files cannot be "returned", orders where the files have been successfully downloaded are otherwise generally not refundable, except where the files themselves are defective.

3. Services, bookings and inquiry listings

Bookable services can be cancelled for a full refund up to 24 hours before the appointment; later cancellations are handled case by case with the provider. If a provider cancels, you choose between a full refund and a priority rebooking.

Vehicles and other inquiry-based listings are transacted directly with the seller; refunds and returns for those purchases are governed by the terms you agree with the seller.

4. Wrong purchases and duplicates

If you purchased the wrong product, contact us promptly — unshipped physical orders can usually be amended or cancelled, and undownloaded digital orders can usually be exchanged or refunded at our discretion.

Accidental duplicate purchases of the same digital product are refunded in full; our system also attempts to warn you before checkout if a product is already in your library.

5. How to request a refund

Submit a request through the contact form (category "Refund request") or email [email protected], including your order number, the product concerned and a short description of the problem. Photos of damaged items or screenshots of error messages help us resolve issues faster.

Requests are reviewed within 2 business days. For physical returns we email you return instructions and, where applicable, a prepaid label. Approved refunds are issued to the original payment method within 5–10 business days.

6. Chargebacks

Please contact us before opening a dispute with your bank — almost every issue is resolved faster through support. Chargebacks filed without contacting us for orders that were delivered as described may lead to account suspension while the dispute is investigated.

7. Statutory rights

Nothing in this policy limits any non-waivable statutory rights you have as a consumer in your jurisdiction, including rights concerning defective goods, digital content and services.